At Pivot Point, we understand that you may have questions about our services, the qualifications of our caregivers, and the cost of our care. In this section, we have compiled a list of frequently asked questions to help you make an informed decision about our home healthcare services. If you have any additional questions or concerns, please do not hesitate to contact us directly.

We are committed to providing the highest quality of care and are here to support you and your loved ones in every way we can.

F.A.Qs. | Pivot Point Homecare Services

We offer a range of services, including skilled nursing, physical therapy, occupational therapy, medication management and insulin therapy.

Referrals are sent into our office where our administration staff review each case and communicate with doctors and insurance to qualify you or a loved one for services. Upon receiving qualification, one of our nursing staff will perform an assessment to understand the client’s needs.

The cost of our services varies, depending on the level and type of care required. We work with most insurance providers, including Medicare and Medicaid, and offer competitive private pay rates. Our team will work with you to determine the best payment option for your individual needs.

You can contact us directly by phone or through our website to schedule a free consultation. Our team will work with you to create a personalized care plan tailored to your individual needs.

No, we do not offer 24/7 care. However, we do provide flexible hours that are tailored to meet the individual needs of each client. Our staff is available to provide services on weekdays, weekends, and holidays as needed. We understand that everyone has different schedules and levels of assistance requirements, which is why we work hard to be accommodating and provide personalized care when needed.

Yes, our caregivers are highly trained and qualified professionals. All of our staff members have up-to-date training and certifications in their field of expertise. Depending on the services that are needed, some require a licensed caregiver while others do not. Our staff has the experience to ensure that you receive quality care no matter what your individual needs may be.

We take great pride in the quality of care we provide and strive to exceed our clients’ expectations. However, if you are not satisfied with our services, we encourage you to contact us immediately so that we can address your concerns and work to resolve any issues.

No, but we do offer information for clients needing transportation services and how to access them.

You can contact us directly by phone or through our website to learn more. The best method is to have a referral faxed to us for review. Our team will work with you to create a personalized care plan tailored to your individual needs and to help you get started with our services.

Have a referral? Fax us at: 508-386-9720

Contact Us

Please reach out using the form or phone number below with any questions you may have or to schedule a tour.

    F.A.Qs. | Pivot Point Homecare Services
    Hours

    8:00 am – 4:00 pm

    Our location

    112 Turnpike Rd #303,
    Westborough, MA 01581

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